Service delivery

RPMI is committed to providing a consistently high-quality service. Our aim is for all our clients to be delighted with the service that they receive. 
 
Client Investment Services 
Our Client Investment Services (CIS) team provides support to clients on all investment issues, equipping them with the information and knowledge they need to make investment-related decisions .

Access to Investment Expertise 
At RPMI, the door is always open and the full range of expertise across our investment team is on hand, working alongside the CIS team, to speak to clients regarding their specific section of the scheme, providing key information on the investment strategy that drives investment approach.

Client Portal
All employers within the RPS have their own area of the RPS website. Through secure access clients can view section-specific information and reports designed to help them fulfil their investment responsibilities and meet their obligations to the scheme and its members.

Investment training for clients
Employers need to make investment-related decisions to ensure that the members’ interests are looked after. In addition to this pensions are ever-changing and the legislation and regulation that surrounds them is constantly evolving. We run regular workshops to support employers in making investment decisions, and in keeping up to speed with relevant legislation.